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Copyright © 2008
Cleveland Punch & Die
All rights reserved.
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CUSTOMER SERVICE AND TECHNICAL SUPPORT
The long-term success of any company can be measured by its ability to consistently provide top quality and service and products to meet the changing needs of its customers. At Cleveland Punch & Die, we draw upon a vast resource of knowledge, experience and tradition as we dedicate ourselves to creating the world's best punches and dies and related products. Our continuous desire to do every job within our organization and to serve every customer to the best of our abilities, exemplifies our commitment to excellence. Our longevity is proof that this commitment builds quality and value into both our service and our products.
To ensure that our customers receive superior quality service we have extended our customer service hours. Cleveland Punch & Die is now open earlier and stays open longer.
- We open earlier 7:00 a.m. to better service the early birds.
- We stay open longer 6:00 p.m. to better service the Pacific and Mountain-Time
customers.
- We ship later 7:00 p.m. to better service customers that require immediate delivery.
- We will ship your stock orders the same day if ordered before 6:00 p.m. Monday
through Friday.
WE STILL GET IT OUT TODAY!!! THERE IS NO COMPARISON!!!
*IF YOU FIND YOURSELF IN A LATE NIGHT OR EARLY MORNING BIND,
CALL CLEVELAND PUNCH & DIE TO HELP EASE YOUR MIND*
NO VOICEMAIL
Cleveland Punch and Die understands that your unique fabricating problems require an immediate response. A call to CPD guarantees that you will reach a real person on the other end, ensuring that your questions will be answered promptly. We thrive on the fact that we do not utilize a voicemail option which helps to assure that you will speak with a customer service representative every time you dial into Cleveland Punch and Die.
WHEN PLACING AN ORDER
The best way to ensure that you will receive the correct tooling or related components, is to provide the Make, Model and serial number of your ironworker. The dimensions of an old punch and die would also be helpful if any or all of the numbers can not be provided. If you do not know any of the above information, give our "Green Team" a call anyways, we will work with you to be sure that we get you the right tooling.
OVER 20 TECHNICAL CATALOGS
The Cleveland Punch & Die Company has researched and developed the world's largest technical tooling catalogs. Over the years we have developed more than twenty individual catalogs for our OEM's and customers, to assist you with the tooling that is available for your specific machine.
EMAIL
You are welcome to e-mail your inquiries to us at sales@clevelandpunch.com. You can also fax us toll free at (888) 451-6877.
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666 Pratt Street, Box 769, Ravenna, Ohio 44266 info@clevelandpunch.com
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