Cleveland Punch and Die Company

Cleveland Punch and Die Company More Holes Per Dollar!!


7 A.M. - 6 P.M. EST

Phone: 888.451.4342
Fax: 888.451.6877

Email: sales@clevelandpunch.com

Customer Service

Customer Service…

the old-fashioned way.
Treat customers the way they want to be treated!


Our culture of customer service is based upon what some call old fashion ideas. Fortunately, we still remember old fashion customer service; we’ve built our culture on business axioms that never go out of style, such as:

  • Open early and stay late…… for the customer’s convenience.
  • Real Customer Service starts with a friendly person with a positive attitude who likes the job and knows the product.
  • A customer calling with a question or problem deserves to have his call answered immediately ….by a person who wants to help.
  • Provide quality products and on time delivery.
  • Improve our products and services every day.
  • Listen to the customer and respect his or her opinion, business must be earned and never taken for granted.
  • Exceed the customer’s expectations.
  • Honestly see things from the customer’s point of view.
  • If we’re wrong, admit it and fix it.
  • Provide solutions, quickly and correctly, the first time.
  • Add value by solving problems, delivering on promises and finding new ways to help customers increase their profits.
  • Customers prefer doing business with people they like and trust.

Going the extra mile, striving to add value and delivering on promises is how we have treated customers for 136 years. We are convinced that the old fashion way of serving customers will still be appreciated 136 years from now.


Our Customer Service Staff (We call ourselves “THE GREEN TEAM”) would welcome the opportunity to show you what Old Fashion Customer Service is all about.